Terms and Conditions
Last updated: August 2026
These Terms and Conditions govern your use of ingenix.shop and any purchase you make through it. Please read them before ordering. By placing an order you confirm that you accept these terms.
1. Who we are
Ingenix is a trading name of Globaledge Supplies FZE LLC, a company established in the United Arab Emirates. In these terms, “we”, “us” and “our” refer to Globaledge Supplies FZE LLC, and “you” refers to the person placing an order or using the site.
You can reach us at contact@ingenix.shop. This is the correct and only address for order questions, returns and complaints.
2. Eligibility
You must be at least 18 years old and legally able to enter into a contract to order from us. By placing an order you confirm that you meet these conditions and that the payment method you use belongs to you or that you have permission to use it.
3. Products and product information
We describe our products as accurately as we can. Product images are for illustration. Colors can appear differently on different screens, and packaging, minor finishes and included accessories may vary from the images shown. Small variations of this kind are not defects.
Measurements and specifications are approximate unless stated otherwise. If a product you receive differs materially from its description, section 11 applies.
4. Orders and acceptance
Your order is an offer to buy. A contract is formed only when we send you an order confirmation email. Until then we may decline or cancel your order, and we will refund you in full if we do.
We may decline or cancel an order where the product is unavailable, where we cannot ship to your address, where we suspect fraudulent or abusive use, or where a price or description was published in error.
If a pricing error is obvious and could reasonably have been recognized as an error, we are not required to supply the product at the incorrect price.
5. Prices and currency
All prices are in United States Dollars (USD). If our site displays prices in your local currency, that display is a convenience only and uses an indicative exchange rate. Your card is charged in USD.
Your bank or card issuer may apply its own exchange rate and may charge a foreign transaction fee. Those charges are set by your bank and are not within our control.
Prices may change at any time. A change does not affect an order we have already confirmed.
6. Payment
Payment is taken at checkout through our payment provider. We do not store your full card details. Your order will not be processed until payment is authorized and received in full.
7. Where we ship
We ship only to the countries listed below. If your country is not listed, checkout will not offer a shipping method and we cannot fulfill an order to that address.
Free shipping: United States, Canada, United Kingdom, Germany, France, Spain, Netherlands, Belgium, Portugal, Sweden, Poland.
Shipping charged at checkout: Austria, Denmark, Italy, Estonia, Latvia, Lithuania, Czechia, Croatia, Greece, Hungary, Slovenia, Slovakia, Bulgaria, Ireland, Luxembourg, Malta, Finland, Romania, Cyprus, United Arab Emirates, Australia, Switzerland, Hong Kong, India, Israel, Japan, South Korea, Mexico, Norway, New Zealand, Philippines, Singapore.
Any shipping charge that applies is shown at checkout before you pay. We may add or remove destinations at any time.
8. Dispatch and delivery times
Orders are prepared for dispatch within 1 to 3 business days. Our products ship from our fulfillment partner’s facilities in China.
After dispatch, typical delivery windows are:
- United States, Canada, United Kingdom: 5 to 15 business days
- Western and Northern Europe: 8 to 20 business days
- Central and Eastern Europe, and smaller European markets: 8 to 30 business days
- Rest of world destinations listed above: 5 to 30 business days
These are estimates, not guarantees. A small number of destinations on the slowest shipping lanes can take longer, particularly during peak seasons, public holidays, customs backlogs or carrier disruption. Where we know an order is running materially beyond these windows we will contact you.
Time is not of the essence in this contract. A delay in delivery does not by itself entitle you to cancel an order that has already been dispatched, though your rights under section 11 and under any applicable consumer law are unaffected.
9. Tracking
A tracking number is issued once your order has been dispatched and is sent to you by email. Tracking information is generated and maintained by the carriers and can take several days to begin updating after dispatch. A tracking record that has not yet updated does not mean an order has been lost.
10. Import duties, taxes and customs
Your order may be subject to import duties, taxes, handling fees or other charges levied by the destination country. These charges are set by your local authorities and are not included in the price you pay us unless we state otherwise at checkout.
Where such charges apply, they are your responsibility. We cannot predict their amount and we are not able to reimburse them.
You are responsible for making sure the products you order may lawfully be imported into your country. If a parcel is held, seized or destroyed by customs because the goods are restricted at the destination, or because you decline to pay a lawful charge, we are not obliged to refund or replace it.
11. Returns, refunds and faulty goods
Our Refund and Returns Policy forms part of these terms. In summary:
- You have 30 days from delivery to report a problem.
- For a damaged, faulty or materially incorrect item, send us a photo or short video showing the issue. We will arrange a free replacement or a full refund, at your choice.
- You do not need to ship the item back to us.
- If an order is lost in transit, we will replace or refund it at no cost to you.
- Change of mind returns are not accepted. Please check sizes, specifications and compatibility before ordering.
If you are a consumer in the United Kingdom or the European Union, you may have additional statutory cancellation and refund rights that these terms do not limit. Nothing here removes rights that cannot lawfully be excluded.
Refunds are issued to the original payment method. Please allow up to 10 business days for your bank to show the funds.
12. Cancellations and changes to an order
If you need to cancel or change an order, or correct a delivery address, contact us as soon as possible at contact@ingenix.shop. We can usually make changes before dispatch. Once an order has been dispatched it cannot be changed or recalled.
13. Delivery addresses and failed deliveries
You are responsible for giving us a complete and correct delivery address, including any apartment or unit number, and a contact phone number where the carrier requires one.
Where a delivery fails because the address was incorrect or incomplete, because nobody was available to receive it, or because an uncollected parcel is returned to the carrier, we are not obliged to refund or reship free of charge. We will always try to help resolve the situation.
14. Risk and title
Risk in the products passes to you on delivery. Title passes to you once we have received payment in full.
15. Promotional offers and bundles
Multi-item offers such as bundle pricing are sold as a single product at a single price and are fulfilled as one order. Bundle contents cannot be split, mixed or substituted except where we offer that choice explicitly. Offers may be withdrawn or changed at any time and cannot be applied retroactively to a completed order.
Discount codes cannot be combined unless we state otherwise, have no cash value, and may be withdrawn at any time.
16. Marketing communications
If you subscribe to our emails we will send you product news and offers. You can unsubscribe at any time using the link in any email, or by contacting us. Unsubscribing from marketing does not stop transactional emails about orders you have placed.
17. Intellectual property
The Ingenix name, logo, site design, text, graphics and other content on this site are owned by us or used under license, and are protected by intellectual property laws. You may view and print pages for your own personal use. You may not copy, reproduce, republish or use our content for commercial purposes without our written permission.
18. Content you submit
If you submit a review, photo, comment or other content to us or about our products, you grant us a non exclusive, royalty free, worldwide license to use, reproduce and display that content in connection with our business, including in marketing. You confirm that the content is yours to share and that it does not infringe anyone else’s rights. We may decline to publish or may remove content at our discretion.
19. Acceptable use
You agree not to use the site unlawfully, not to attempt to gain unauthorized access to it, not to introduce malicious code, not to interfere with its operation, and not to place fraudulent or abusive orders. We may suspend or refuse service where we reasonably believe this section has been breached.
20. Third party links
Our site and emails may link to third party websites, including carrier tracking pages. We do not control those sites and are not responsible for their content, availability or privacy practices.
21. Disclaimers
We provide the site on an “as available” basis. We do not warrant that the site will be uninterrupted, error free or free of harmful components.
Our products are intended for ordinary domestic use. Please follow any instructions and warnings supplied with a product. We are not responsible for damage or injury caused by misuse, unsuitable use, alteration of a product, or use contrary to the instructions supplied.
22. Limitation of liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
Subject to that, our total liability to you in connection with an order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss, loss of profit, loss of business, or loss of opportunity.
23. Indemnity
You agree to indemnify us against any claim, loss or expense arising from your breach of these terms or your unlawful use of the site.
24. Events beyond our control
We are not liable for failure or delay in performing our obligations where that failure or delay results from events outside our reasonable control, including carrier and postal disruption, customs delays, natural events, epidemics, industrial action, war, civil unrest, and failures of public or private telecommunications networks.
25. Privacy
Our Privacy Policy explains how we collect and use your personal information, and forms part of these terms.
26. Changes to these terms
We may update these terms from time to time. The version in force at the time you place an order is the version that applies to that order. Please check this page before ordering.
27. General
If any provision of these terms is found to be unenforceable, the remaining provisions continue in force. Our failure to enforce a provision is not a waiver of it. These terms, together with our Refund and Returns Policy and Privacy Policy, form the entire agreement between us regarding your purchase. You may not transfer your rights under these terms without our consent.
28. Governing law and jurisdiction
These terms and any dispute arising from them are governed by the laws of the United Arab Emirates, and the courts of Dubai have jurisdiction.
If you are a consumer resident in the United Kingdom or the European Union, this does not deprive you of the protection of mandatory consumer provisions of the law of your country of residence.
29. Contact us
Questions about these terms, or about an order, should go to contact@ingenix.shop. We aim to respond within 2 business days.